You can delete your Novanos Loyalty Program account and personal data at any time. The Novanos Loyalty Program app is provided by NOVANOS PARA PHARMACEUTICAL PRODUCTS TRADING L.L.C.
By email
Send an email to info@novanos-ae.com from the email address registered to your account, with the subject line Delete my Novanos Loyalty Program account.
We will confirm your identity, delete the account within 7 working days and confirm by email.
In the app
Go to Profile → Delete account, then enter your password and type DELETE to confirm.
What is deleted: your name, email address, mobile number, clinic, title, emirate, profile picture and password.
What is kept, and for how long:
- Scans, points history and reward requests, without your name or contact details, for Novanos’ accounting and product traceability records.
- Security and audit logs, which may include IP addresses, for 12 months.
- Encrypted backups, for up to 35 days until overwritten.
Unused points can no longer be used after deletion.
For more on what we remove and what we keep, see our Loyalty Program Privacy Policy.